Dispatch reminder notifications

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    Chip Phillips, Community Manager

    Howdy Libby,

    Thank you for this feedback! A potential way to accomplish this would be through Google Sheets and Zapier.

    Looking from a high-level view, a Zap could be set to check when a Dispatch was created and if the final Submission has been completed. Then, send a reminder email to the user if the Submission has not been completed within a certain amount of time since the Dispatch was created.

    For example, you could set up a Zap to populate three columns in a spreadsheet at different points:

    First Column- Populate user email when a Dispatch is created.
    Second Column- Populate the time when the Dispatch is created/sent to the user
    Third Column- Populate the time when the Submission is completed by the user

    Then, you could set up a Zap to check the spreadsheet for two parameters:

    1) Time since Dispatch was created/sent
    2) Has the Submission been completed?

    These parameters could be the trigger for a reminder email to be sent to the user email, listed in the first column.
     
    There may be other ways to accomplish sending reminder emails for overdue Dispatches through a custom integration. I would advise reaching out to your Account Manager to discuss other potential solutions.

     

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