Do's and Don'ts of Department Integration




  • Hi Keith,

    Thank you for writing up these helpful tips. I think a lot of users will be able to avoid some of the pitfalls you've encountered. Departments is a really tricky feature. It can be straightforward if you use it right from the beginning, but challenging to retro-fit. It's also not always the right answer - as you've highlighted, when users are frequently in multiple Departments, it kind of eliminates some of the utility of the feature. It's definitely something we can work on, and this post serves both as guidance for users as well as input for our Product Team. 

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    Keith McQuait

    Follow-up:  Unfortunately, when you use an app to generate a dispatch of another app..  ZZ Account Admin goes to the top of the list screen before submission (despite the alphabetical order).  

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