On the history tab in the GoCanvas software, if Mobile Edit is enabled for an app, you get 3 options: View, Edit, and New
This "New" button produces a copy of that submission with the same exact data. This is very cool functionality, but the name is a little misleading.
It might be helpful to label that as "Copy" instead of "New"? (and maybe replace the + icon with a typical copy icon?) For a large number of software platforms, New means "New, blank, file or document" - while "Copy" means "Copy of the existing file or document with a new name / ID".
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Also, it would be great if you could allow Mobile Copy (or not) just like you can allow Mobile Edit (or not) in the app level settings. This way, an app that may not have mobile edit turned on could still benefit from the Mobile Copy feature.
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Hi Nathan,
Thank you for pointing this out. I definitely see what you mean here and will pass this along to our Product Team as a potential user experience improvement.
To your second point -- also an interesting suggestion worth exploring. I'd be interested in hearing more about the use case behind that if you're willing to share!
Thanks,
Siobhan
Hi Siobhan,
We have some apps that can only be appropriately started via dispatch due to a number of complexities. In some cases we don't want to turn on mobile edit because it would have an adverse impact on some integrations that we have and other potential issues.
However, offering the ability to do a "copy" would be nice. In some cases there are multiple loop screens with multiple rows of data and the only thing changing between the original and next submission may be a date, a few quantities, and one or two list entries. This would help by reducing the effort needed to produce subsequent submissions (they wouldn't *always* have to dispatch a new ticket and then enter nearly all of the same data again but could just adjust the few pieces that changed and hit submit).
Thanks,
Nathan
I talked with the Mobile Product Manager about changing "New" to "Copy" and she was very receptive. I'm hoping it will go in with some other changes that are in the works, which means it will take some time, but should be a pretty straight forward change. If/when I hear that that's either in or out, I'll update.
Hey Sara.
I saw that the Android version shows "Copy" now. Very cool.
I'm guessing we don't have any idea when the Windows version might be updated?
Thanks.
Oh, great catch! I didn't realize this had gone out as part of that update.
I know, as you've observed, that we've been slowing the pace of Windows updates lately. I don't anticipate that changing in the near future, so I don't have a good time frame for rolling this out there. I'll keep you posted if I hear anything though.