SPF, DKIM, and Custom Sender Email Address

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5 comments

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    Bowie S.

    I spoke with a vendor calling in on behalf of one of his clients, hoping to get DKIM keys. They've been having issues with their emails not being delivered with a custom sender email address. Allowing validation through DKIM would really help with this (although many customers may not even know about it, or that it would help them, so this may be causing it to get less support in the Community). Posting here to give this support on their behalf.

    If custom sender emails are being sent to external customers, white-listing isn't really an option to help with this.

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    Tom Johnson

    Would like to be able to enable DMARC for our domain, but without being able to setup DKIM, all our Canvas emails would stop being delivered. Is Canvas ever going to implement DKIM?

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    Aaron Stephens

    Tom:  Thanks for adding your support.
    Bowie: thanks to you, too... I didn't see your post a year ago.

    GoCanvas:  I still want DKIM.  (I'm the OP.)  Currently I use the default non-custom email, to avoid bounces.

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    Nathan H

    We also use the default non-custom email to avoid bounces.

    I know it doesn't help, but I think part of the problem on the GoCanvas side might be related to their use of a 3rd party email delivery system that may not provide them with a reasonable or feasible way to customize settings for each individual client or account.

    That being said, it would be nice to be able to configure our own settings to allow more efficient, effective, and professional email capabilities.

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    Tom Johnson

    Yeah, I honestly expect using the Non-Custom email is going to be the only option, but my internal managers do not want to revert back. 

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