I want to start out with I Love GoCanvas. I have been a user for a number of years and one thing that I always told others thinking about using the system was the support available is wonderful..... however, lately the online service chat hasn't been available and I really do miss it. I hope that is something that returns SOON. It is one of the things that keeps people like me working instead of waiting for a response after submitting a ticket. I do realize that sometimes a ticket is necessary but for the small items the online support chat was great!