For example a "Service Ticket" where our users are filling out a submission which gives a detailed overview of work performed. We want to include a field called "Customer Issues" where our user could list issues encountered when interacting with the point of contact (person was late, angry, absent, etc).
This information is pertinent to our Back Office but we would not want it to display on the primary output of the APP (the one we email to the customer) . Is there a way to generate two separate outputs & emails from a single submission? The 2nd output could be automated to a specific email alias allowing it to bypass the completion screen. If this is not possible what other methods have been employed for this kind of data?