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Error message when syncing

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Mary Trevor

When I try to sync from one of our devices I receive an error message that says "We've detected a possible issue. Please contact support." What does that mean? Is there anything I can do about it? 

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  • Sara Kaplow, Community Manager

    Hi Mary,

    There are a couple of things to try if you're getting this message. Here's the order of things I'd try: 

    1. Make sure you're on the latest version of GoCanvas. 
    2.  One thing that sometimes causes that is if there’s a blank submission that the app is trying to upload. Check to make sure all of your Submissions contain data. It may say "Completed," but make sure there's content in the fields. 

    If both of those fail, as a last resort (keeping in mind you'll lose partial Submissions and anything saved locally to that device), try: 

    1. Log out and clear your data. 
    2. Hard restart the device (instructions for Android, instructions for iOS)
    3. Un-install and re-install GoCanvas. 

    If absolutely all of those fail, please feel free to submit a ticket with our Support Team. 

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