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7 comments

  • Official comment
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    Kevin

    If you get a "Save unsuccessful" message, it may be that your web browser needs to reset its connection to our server,  you can do so by opening a new tab in the same window, going to www.gocanvas.com, and then logging out and logging back in (DO NOT close or navigate away from the window you have your work in).  Doing this should reset your connection and allow you to save.

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  • Avatar
    Dave .

    Be great if this information wasn't buried so deep here and was also communicated by your help desk staff in response to tickets that have been raised for this issue.

    Any user that has experienced this and lost a significant amount of work would do anything to have something else to try.

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  • Hi Dave,

    That's a totally fair point. I'll make a version of this that can live in the Help Center so that it's more readily available (you can get to Help Center articles using the help widget in the right corner, but not Community posts). 

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  • Avatar
    Keith McQuait

    I had a similar issue once involving a copied app. It's been a while so I don't remember the exact scenario which created the issue but the problem involved reference data. The app was looking for reference data that had been deleted which would not allow the app to save. Once I found and corrected the reference data problem (which wasn't obvious) it saved just as it should.

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    Dave .

    Thanks Sara.

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    Jutarat Chunhasri


    Jutarat Chunhasri

    Jun 5, 12:40 AM EDT

    I can't convert the csv files that were export from Gocanvas in the excel

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  • Avatar
    Keith McQuait

    Did you try opening excel first, then importing the file?

    I'm not in front of a computer at the moment but it goes something like this:

    Open excel, click on the data tab, then select "import csv/text" (on the left), select the file you exported from GoCanvas. After that, you'll get a dialogue box. If your exported data from GoCancas has dates or fields that contain text and numbers, it's best to change the "based on the first 200 rows" to "do not detect data types'.

    Once it opens, you'll get some unusual connection stuff on the right side. I usually just close that, then copy and paste the data into a different worksheet and delete the first.

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