Dropbox keeps creating new folders instead of putting the PDF in the specified folder

Answered

Comments

2 comments

  • Avatar
    Danielle Thompson

    I have this exact same problem, but with Google Drive. Everything is named the same... but for some reason, it keeps creating new folders.

    0
    Comment actions Permalink
  • Avatar
    Jacquie

    Hi! 

    Is the folder that you're trying to route this to native to the Dropbox account that was authenticated on GoCanvas, or is it a folder that was shared to that Dropbox? If it is a folder that was shared to that drive, you'll need to disconnect your integration and then re-authenticate on the account that 'owns' the folder. 

    This is the most common issue for the folder duplication that you're describing, and it applies to Box and Google Drive as well. Let me know if you don't think this is the case and we can continue to investigate. 

     

    0
    Comment actions Permalink

Please sign in to leave a comment.