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How long does it take for apps to update on mobile devices once you push an update to GoCanvas? Is there any way to force our devices to check for new app versions (or new apps) on a specific schedule?
We ran into an issue today where we pushed a new version of an app to our users and several of them were stuck using the old version of the app until they manually swiped down on the home page of the app to force a sync.
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Hi Tim! Thanks for posting in the Community!
To answer your question: As you noted in your question, app updates become available to a user upon syncing their devices. The reason for this is that GoCanvas is an offline solution, so updates don't automatically download to the device. When you publish a new version of an app, the first thing I would suggest is to ensure that you are sending users notifications when this is done. Provided that they have an internet connection (either wifi or cellular data), they'll receive a push notification to their mobile that a new update is available, at which point they should sync their devices.
However, you can also force users to sync their devices regularly using a pretty handy setting on our website.
If you look under Account>Customize>Client Timeout Window you can set your users to be forced to sync at least every 1/2 day. I'd highly advise doing this to keep your users as current as possible.
You can also try to plan pushing updates out strategically on the week/day (first thing in the morning, or last thing in the afternoon, for instance.
Let me know if you have any questions. We're happy to help!
Was about to post this as a request but seems like there is a mechanism. I have some follow up questions about it though: