google drive integration

Answered
Avatar
Keith McQuait

I am getting 3 or 4 of the same report in Google Drive. Why?

 

Very surprised to find lots of submissions went straight into the Google Drive Trash folder.  

0

Comments

6 comments

Sort by Date Votes
  • Avatar
    Sara Kaplow, Community Manager

    Hi Keith,

    There are a couple of reasons why that can happen. Is this new behavior? Has anything changed either on the Google Drive side or in your App? Is it happening across all of your Apps? Do any of them use Workflow? 

    As for the trash folder, are they ones that are duplicates? I'm wondering if these two are related (eg Google thinks they're trash because they look the same as the others). 

    Thanks!

    0
    Comment actions Permalink
  • Avatar
    Joe M

    Sara/Keith,

     

    I'm not sure if this has since been resolved, but I remember hearing about google drive doing this in the past (regarding sending things to trash). It happens when the integration tells Drive to put something in a certain folder, and Drive can't find the folder and doesn't have permission to create a folder based on user permissions assigned to the user that the integration was configured under, or just the latter where the user doesn't have permission to post to that folder. Then Drive may send it to trash and the integration will say "successful" on the GoCanvas website because GoCanvas is just checking to see if the file was successfully uploaded somewhere in the Drive. 

    -Joey

    0
    Comment actions Permalink
  • Avatar
    Sara Kaplow, Community Manager

    Hi Joey :)

    Yeah, that sometimes causes the issue. We were also seeing this a lot when the Workflow API stuff was released (a Submission would go through the integration for every handoff). I think this got fixed, but would love to hear if it didn't. 

    0
    Comment actions Permalink
  • Avatar
    Keith McQuait

    Update: Can't say I did anything to correct this situation but it started working correctly shortly afterwards. Must have been a gremlin..

    0
    Comment actions Permalink
  • Avatar
    Sara Kaplow, Community Manager

    It probably heard you complain about it. Google is always listening :)

    0
    Comment actions Permalink
  • Avatar
    Keith McQuait

    Hahaha.. yes for sure. It's really creepy and if you don't agree to their terms your smart phone is pretty much useless. When I finally upgraded my phone to this one, I was watching Star wars.. next time I picked it up to look at something there were all sorts of recommendations related to Star Wars stuff.. If the Soviets would have invented this stuff we would have lost the cold war for sure.. a spy in every room in America.

    0
    Comment actions Permalink

Please sign in to leave a comment.