Answered
Hello GoCanvas!!
Is there a way to take submissions workflowed to myself and redirect them to the appropriate person for approval? For example, some submissions were workflowed to me for approval where they should have gone to another person. Thanks in advance!!
0
Comments
Please sign in to leave a comment.
Hi Andrea!
Great to hear from you. Workflows and dispatches can be re-assigned via the GoCanvas website on the "workflow and dispatch" page. Simply click on the checkbox to the left of the line item, and you'll see an option above to re-assign the hand-off to a different user. Depending on the settings in the hand-off (when it was set up on our website) you may also have the opportunity to reject a hand-off as well and send it back to the original user.
Let me know if you have any questions about this.