Getting my terms in condition (a lot of text) into the app

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    Matt McPheeters

    Are you entering your text into the static text field in the web editor of the form, or are you using reference data?  I just tested with 3,500+ characters and the whole text shows up.  This is static text field but pulling from reference data and not entered into the web editor.  The text clips when I try to paste it into the static text field of the web editor. 

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    Janet Jenkins

    Hi Matt. I had to get this sorted for a demo, so I tried your way using reference data and it worked. Thank you so much for the pointer :-)

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    Matt McPheeters

    We've used static text fields for lengthy text items, mostly detailed instructions and steps for performing the observation. You can have some basic formatting like paragraph breaks, use * for bullet points, etc. We have most of these setup as reference data in a .csv that can be updated as needed in a central location.

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    Mary Trevor

    Thanks Matt. I'll try the static text. I wonder if there's a word limit there, too? But if it's working for you then it should probably work for us. 

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    Youngteam

    does not work. i have the same problem need to put terms and conditions in my app but the static field has a 2500 word limit.

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    Sara Kaplow, Community Manager

    Hi Nerissa,

    Could you split your text up into different static text fields? That might also be a bit easier to read since there will be some additional spacing.

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    Janet Jenkins

    I have this issue, except my text is only a couple of paragraphs. I have tried splitting my text into different static text fields, but the text is cut off on the mobile device. Why would this happen? supposedly 2,500 characters are allowed in a static field and I have less that 100 in most of mine.

    I am puzzled :-)

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    Sara Kaplow, Community Manager

    Hi Janet, 

    I'm going to go ahead and convert your question into a ticket for our Support Team so they can take a look at your specific App. It shouldn't be getting cut off on mobile, especially if there's not that much content in there. Thanks!

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    Janet Jenkins

    Thank you Matt. I am entering into the web editor - maybe that is the issue, although I wouldn't have thought it should be if the field on web editor indicates it can be 2,500 characters long. I am about to prepare screen shots etc. for the support team, so it will be interesting to see if they come up with that as the issue. Thanks for your input :-)

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