User hasn't gotten dispatches but they say assigned

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I dispatched 25 reports to a person and set them to go out on 4/8/18 and they never received them. When I log into the website it says they're assigned. How can I get them to him? 

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  • Official comment

    Thanks for posting in the Community! This is actually a really common question, so I'm glad you asked here. As a heads up, if it says "assigned" it means the user has not synced to receive them yet. Once they are "received" status, that means the user has synced, and they have been received on their device. Once the user submits their work, the status will change to completed. 

    If you have any further questions for our team, we're happy to help!

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