Force Synchronization in Background

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Alberto Bernasconi

It would be nice to have the capability fo force a sync on user device remotely. 

We have simple canvas form our salesman fill to get customer information we store in our ERP: the user fill a request like the city , part of the customer name etc...

Once we get the request we have an automatic process to send back this info in a reference data: this can happen in few seconds or in few minutes depending on the queue of requests we are receiving.

Once we have uploaded via api the reference data update, would be nice to have a special dispatch that trigger a background sync to that specific user.

User would have the choiche to enable/disable the feature on the canvas application settings.

Thanks

Alberto

15

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11 comments

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    Keith McQuait

    I'd be happy if the app would just sync every time it was opened. 75% of the problems my users have would be solved if they would have just sync-ed their devices. Sync, sync, sync I tell them but it never seems to "sync" in. 

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    Sara Kaplow, Community Manager

    This is definitely a request we get a lot, and one that would improve the lives of our Support Team as well :) I'll flag this one for the Product Team and try to get some upvotes for you!

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    Dave .

    Any update on this one?

     

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    Jim Wood

    We would be very interested in this functionality as well.

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    Dave .

    Can anyone at GoCanvas give an update on this one?

     

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    Sara Kaplow, Community Manager

    I believe that, at least on iOS, there may be some technical limitations on this one. I will bring it up next week when we talk about our product roadmap, though, and see what kind of traction we get. 

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    Matthew Hase

    Any update on this?

    I feel that there should be the ability to force sync once the GoCanvas application is opened. That would solve most of our issues with users not using the current form and us not getting the data back. 

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    Sara Kaplow, Community Manager

    Hi Matthew,

    If you don't have to worry about people not having internet connections, you can try adjusting the Client Timeout Window (found in Account > Account Settings). You can change this so that users have to log in more frequently and sync themselves. Thanks for your feedback!

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    Scott Poynton

    Any update on this?

     

    It seems like this should just be a built in part of the app.

     

    These sort of systems really rely on live and up to date data.

     

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    Chip Phillips, Community Manager

    Howdy Scott,

    Thank you for checking in on this Feature Request! We do not have an estimated timeline for automatic/forced sync'ing functionality at this time. I will be sure to share your feedback (along with the other comments and latest upvote counts) with our Product managers to emphasize the demand for such functionality.

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    Jason Goldstein
    • Edited

    Forced re-syncs should definitely be mandatory.  Why would anyone have an option of using an old version of the app?  

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