Error message when clicking a link

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Why am I getting this message when I try to follow the link for an image in Excel? "You are not authorized to access this data."

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  • Official comment

    Hi Toby,

    By default all image fields are "secured access" only. If you click on the image link and are not logged into GoCanvas, it will tell you that you are not authorized to access the data.

    You can change this setting by logging into gocanvas.com and going to the App Builder for this app. Once in the App Builder, click on the image field. Under settings, go to "more" and under "more" find "unsecured access." It is a checkbox:

    Make sure unsecured access is turned on, then publish the changes. 

    This won't affect previous submissions you have already uploaded, but will fix the problem going forward. 

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