I know GoCanvas is just trying to help, but it might be less intrusive to show a chat button off to the side or in one of the corners that is easy to find, yet doesn't play a sound and jump to the foreground. It can be distracting and a bit frustrating while trying to work in the site.
Hi Nathan,
Are you able to minimize the chat window? You should be able to do that with the minus button if you haven't started chatting, or options - end chat and then the minimize button if you've chatted in before. That should force the chat interface to stay closed and look like this:
The more drastic option is to chat in and ask us to ban you, but that means you can't ever chat in again.
This is, again, a limitation of the platform. But it should be avoidable, so let me know if minimizing it doesn't work for you.
I finally got it to do that to me - seems like it's unique to the App Builder (or at least, the App Builder always forces it open for me).
We made a change to our backend settings that I think will help. Can you keep an eye out and see if the issue pops up again? It may require a cache/cookie clear to get the setting to trickle down, but it worked for me just now.
I'm going to move this to Welcome/General since it's more of a general troubleshooting issue.
Also Jayashri says hi (she's been helping on the backend piece here).
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