We are constantly trying to use the search function when looking for certain submissions in a form. The advanced function rarely works even if I am simply searching by a customers last name in the contact info 'Last Name' field. We have tried a million different methods to quickly search and pull up list of submissions using the gocanvas search functionality and we still find that 85% of the time our search generates no results when we KNOW there are MANY submissions that should return in results. The requirement to use several separate different pages to conduct one basic search is challenging. For example a search for the 'Last Name' Jones - on the customer information section and field 'last name' - between the dates of 1/1/2025 and present date. We know for a fact there are 16 submissions that meet this criteria yet the returned results state "No results found". Does anyone else have these problems with the gocanvase submission search functionality?
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Hi Christine McCarthy,
Thanks for posting to the Community! I understand your frustration and have certainly fought with the search function myself. Another user recently brought this up to us again in this article and through trial and error, I was able to determine how to somewhat overcome the limitations, although the outcome is not always ideal. Hopefully the comment I posted has some additional insight that will help you in the meantime. Our Product team is aware of the issue and we will be sure to update everyone in the Release Notes and in the Community when it has been addressed.