I ran into an issue with the GoCanvas desktop app when trying to sign in with my GoCanvas password. It was the same password I'd used when I most recently reset it. It took a while to figure out what was happening. On the log in page of GoCanvas on the site, https://www.gocanvas.com/login when pasting the password into the Password field it was being truncated to 25 characters (and there is not an indicator it's being truncated), but in the desktop app it was not being truncated. Then, when trying to reset it on the Change Password page (which only listed "Must have at least 6 characters" under Password Rules) it was not being truncated in the Old Password field, so every time I tried to reset the password I got an invalid password error. The New Password and Retype New Password fields do truncate, but there's not an indicator that it's happening. Can you please fix this?
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Hi MaGrann IT
Thank you for posting to the Community and bringing this to our attention! I have created a ticket from your post, so you should receive a notification that a ticket has been created with our Support team. They will escalate this to our Dev team as requested internally. Thank you!