If an employee is terminated, and we didn't know that they had un-submitted forms thru GoCanvas but the employee was deactivated in GoCanvas, is there a way to pull what forms the employee never submitted but might have saved?
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Hi Jennifer,
I'm sorry to hear this may be causing you problems! This is possible if your submissions were saved to the cloud You can activate the account again, log in and you will be able to download any submissions that were saved, handed off to, or assigned to the user and complete the submission.
However, I don't believe it's possible if these weren't saved to the cloud. Our support team will be able to provide more clarity if you aren't able to do the above.
I hope this helps!
Hazel Kral
Sr. Customer Engagement Manager