How to Add Custom Text to a Submission Email Body

There are three options to include custom content in the body of an email when a submission is sent:

Account Level Submission Email Content

This setting will add text to the email body for submissions on every form. To enable this feature, navigate to Account>Account Settings>Submission Email Content, and click Settings:

Type in the custom text you would like to include in the email body and hit Save:

Field Input Email Content

This is a setting within certain field types that can be found in the Advanced Form Builder that will add field input to the email body for submissions for the specific form:

Click here for a Help Center topic with more details on this setting.

Form Level Custom Email Content

This feature allows you to include custom text that is sent out with submissions for the specific form. To enable this feature, navigate to Account>Account Settings>Email Options, and click Settings:

On the Email Options page, scroll down to Custom Email Content and click Create:

Type in the preferred text on the next screen and hit Save. If the custom text was saved, it will appear on the Email Options page like this:

You can use the red buttons to the right of the custom text to update, test, or remove the content. Be sure to hit Save on the Email Options page after any changes are made.

Please note that the Account Level and Field Input options can work together, but Form Level Custom Email option will replace the email body content with the custom text from the Email Options page. Here is a screenshot with two emails as an example:

In the above example, the first email has only Account Level and Field Input options enabled, while the second email has all three options enabled, meaning the Form Level Custom Email Content has replaced the text from the Account Level and Field Input settings.