If you're accessing GoCanvas through Single Sign On (SSO), you have a slightly different log in process and support pathway.
Navigate to the log in screen using the Log In link in the upper right-hand corner of the GoCanvas website.
On the log in screen, click on the link that says Single Sign On (SSO):
You'll land on a screen where you can enter your email address. That should be your company email address (or the address given to you by your GoCanvas admin).
Follow the instructions for logging in.
Ordinarily GoCanvas provides a user who has forgotten his or her password a means by which to reset it. There's a "Forgot Password?" link underneath the login form that allows the user to have a link sent to them by which they can recover their account. However, when a user is configured to authenticate to an Identity Provider, GoCanvas is unable to provide this service. Instead, when a user visits the "Forgot Password" form and enters their email address, GoCanvas detects that they are an SSO user and prompts them to seek help from their company IT department or help desk.