Account Admins are often responsible for adding new GoCanvas users. From time to time, you might encounter an error message like the one below, letting you know that the email address you’re trying to add is already in use.
That typically happens if the person has registered for a free trial account instead of receiving or using an activation email affiliated with the company account.
In order to allow you to add the user, the person who created the account will need to log into that account on the website and change their email address. Here’s how to do that:
- Login using the email address that needs to be added to the company account.
- Select Profile in the Left Navigation.
- Under Profile Information, click the Edit button.
- Edit the Email Address. We recommend adding the prefix "old_" as it has been successful for many users. Press Save.
If the user cannot remember the password affiliated with their account, they can read about resetting their password.
That will allow you to add them using the email address that was originally rejected.