How to Update your Billing Information

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It’s important to keep updated billing information on file in order to ensure a smooth experience for your users in the field.

Updating your Payment Information

If your billing information is outdated or incorrect, you run the risk of having your users blocked from using GoCanvas on their mobile devices. You may also be prevented from using the GoCanvas website if you have an overdue balance.

Luckily, updating your billing information is quick and easy.

You need to be an Account Admin in order to make changes to your billing information. If you are not, please get in contact with your administrator and encourage them to follow these steps.

  1. Navigate to the Billing page by expanding the Account drop down in the left navigation. If Departments are enabled, remember to switch to the All department.
  2. Scroll to the Payment Method area. Select the blue Edit Payment Method link at the bottom of the second column.
  3. Type in your revised information.
  4. Save.

Updating your Billing Contact

  1. Navigate to the Billing page by expanding the Account drop down in the left navigation. If Departments are enabled, remember to switch to the All department.
  2. Scroll to the Payment Method area. Select the blue Edit Billing Contact link at the bottom of the first column.
  3. Type in your revised information.
  4. Save.

If your account is past due, when you update your billing information, we will attempt to charge the new card for the full balance.

Please Note

Your full balance may be more than your past due balance if you’ve accrued additional charges since your account became due. This frequently happens to users on a monthly payment plan, as each user’s billing cycle is based on when their account was created.

For example, if your account billing cycle ends on January 1 and your card on file is out of date, when you update your billing information, it will charge you for any users whose individual billing date falls between January 1 and the day you update your card information.

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  • No this was not helpful.  How to you get to the Account>Billing page...

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  • I can't find the account/billing page :)

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  • You need to go to the "ALL" option on your Department Filter, if you have more than one Department!!

    -1
  • I cannot to find "Account"

     

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  • First, you need to choose "ALL" before "Account"

    0