What happens if a Submission fails to upload during sync on a Windows device?

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When you finish entering data, you need to submit it. Once you click “submit,” GoCanvas will attempt to upload that Submission by syncing. While GoCanvas works offline, you do need to have an internet connection to sync and fully submit your data.

If the sync fails for any reason, you will not lose your Submission(s). The Submission will be saved on your device and you can attempt to sync when you are reconnected to the internet. 

When logged in you will be notified on the Sync tab if you have any Submissions that are pending. Click the Sync button to send them up.


If you’re having trouble syncing from the GoCanvas mobile application, see our mobile help topic.

Still need help? Submit a ticket.

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