When you finish entering data, you need to submit it. Once you click “submit,” GoCanvas will attempt to upload that Submission by syncing. While GoCanvas works offline, you do need to have an internet connection to sync and fully submit your data.
If the sync fails for any reason, you will not lose your Submission(s). The Submission will be saved on your device and you can attempt to sync when you are reconnected to the internet, take advantage of our auto-sync feature, or follow the steps below. If you’re having trouble syncing from the GoCanvas Windows app, see our Windows help topic.
If the sync fails, you may see a message for one Submission to be sent:
If you see this, you can go to the "sync" page at the bottom right corner of the app. Once there, you will see this:
As you can see, the Submission is still on this page. If you click the "tap to sync" button at the top, it will attempt to upload the Submission again.