What happens if a Submission fails to upload during sync on a mobile device?

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3 comments

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    Sara Kaplow, Community Manager

    Hey Chris,

    Most of the time (especially if it's a big submission, e.g. lots of images), that means it's sort of in-transit; the submission is going up piece-by-piece but hasn't finished yet. Doing some additional syncs can help with this, and our Support Team can typically push these through from our end. I see you have a ticket in, so I'll reach out to that team right now and have them get back to you. 

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    Chris Crowley

    Thanks Sara, I appreciate it.

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    Chris Crowley

    What happens if a submission goes missing? A user made a submission (iOS) and it's not on her device and it's not on GoCanvas' site.

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