Dispatch allows you to pre-populate GoCanvas forms and then assign them to users in your account. This is a great way to assign jobs to your mobile workers so they know where to go, who to talk to when they get there and what needs to be done. Learn more about Dispatch in general.
You can immediately send your Dispatch or you can schedule it to be sent at a specific time. That way, if the work needs to be performed during certain hours (for example if there's an appointment window for a customer), the Dispatch will be issued for those hours.
Dispatches that are scheduled will appear on the Dispatch Calendar (for plans that include Dispatch Calendar).
This feature is only available on our Professional Plan. Please see our pricing plans for details.
Creating a scheduled Dispatch
There are several ways to create Dispatches, which you can read about here. During that process, you'll be able to schedule your Dispatch by following these steps:
- Create your Dispatch as usual.
- In the Dispatch Type field, select Schedule Dispatch.
- Set a start and end date and time.
- If you'd like, you can have the user receive a calendar invite via email.
- Fill out the rest of the Dispatch as you usually would and don't forget to save.
Receiving a scheduled Dispatch on mobile
The Dispatches will appear on the user's device the first time they sync their device, up to 7 days out from the scheduled date and time. The user will receive a notification for the Dispatches after the sync.
After that, they can see the specific times they are scheduled for by clicking on the Tasks banner on the Forms page:
Note: Selecting a dispatch that is taking place on a day that's up to 7 days away will allow the user to see fields that have been filled out by the dispatcher in advance, but will not become a submission that's ready to fill out until the day it was scheduled for. (The ability to view future dispatches is currently available on a by-request basis. Contact our Support team if you are interested in enabling it.)
Viewing a future dispatch presents static information like this:
If the user opens a dispatch assigned for that day, they will hit Next to fill out the form like usual: