Understanding your GoCanvas Statement or Invoice

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After switching from the GoCanvas free trial to a paid plan, you will begin to receive invoices or statements. 

Billing

Let's break down how to read your invoice or statement. A few things of note:

  • You will receive an invoice if you pay for GoCanvas by check or bank transfer.
  • You will receive a statement if you pay for GoCanvas by credit card.
  • GoCanvas issues one invoice or statement per billing cycle. You can find your Renewal Date by expanding the Account drop down, selecting Billing, and scrolling to the Account Summary section. If Departments is enabled, remember to switch to the All Department first.
  • Your GoCanvas service auto-renews.
  • You can update your Billing Contact and Payment Method with the corresponding hyperlinks in the Payment Methods section of the Billing page. 

Account Summary

Summarizes information about your account. Includes Billing FrequencyRenewal Date, # Open Seats# Filled Seats, and # Seats Purchased.

Billing Summary

Includes your account's Plan Type and Balance.

Payment Method

This section includes your company's Billing Contact information, the link to edit this information, your Payment Method and a link to edit it.

Payment History

Summarizes DateInvoice #, Amount paid, and Payment Status. Select any Invoice hyperlink to open the invoice PDF.

Invoice History

If you payment method is Invoice, or you paid by invoice at one point in your account history, this section will summarize those invoices by DateInvoice #Amount paid, and a column for Actions like downloading the invoice PDF or emailing the invoice PDF. Select any Invoice hyperlink to open the invoice PDF.

Account-by-Account Sections

If you account also has an Analytics package, Integrations, or other professional services, those sections will appear when applicable.

Contact Us

Contact our Billing Support Team at billing@gocanvas.com with any questions about billing.

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Comments

3 comments

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  • This Invoice/Statement needs to show what amount was invoiced. Only showing what the balance is does not prove a charge was processed when trying to process an expense report. We have to have the amount shown on the invoice in regards to what GoCanvas charged my Corporate Card for. I am sure other companies also have to have this information if they are expensing the charge amount.

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  • Hi there,

    Thanks for your feedback. I believe if you get in touch with our billing team by filling out a ticket (https://help.gocanvas.com/hc/en-us/requests/new) they can send you the information you need. 

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  • Need to speak with someone directly to remove a user so that I don't continue to get billed per amount of users

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